Services
Automations finish the ticket, the order check, the CRM update. Chatbots on web, social, email, and WhatsApp are how customers reach that system.
The chatbot handles the reply. Automation handles the busywork. Your people keep the work that needs judgment.
Service 01
The systems that finish the work after a customer reaches you: tickets, orders, CRM, approvals, alerts. Routine work stops sitting in a queue waiting for someone to copy and paste.
Service 02
An assistant on web, social, email, and WhatsApp. It answers in your tone, and it hands the thread to a person when judgment is required.
A live conversation on the left. The system steps on the right.
Fumbo assistant
Online
Automation path
Chat captures intent. Automation checks systems, replies, or escalates. People jump in when judgment is needed.
Customer message
Intent detected
CRM / billing check
Reply or route to agent
Web, social, email, WhatsApp: one assistant, connected across the inboxes you already run.
Web chat
On-site help that matches your brand, then hands the chat to a person.
Recommendations, FAQs, support, and the automations that keep those threads moving.
Use case
Guide shoppers with what they asked for, in the thread they already opened.
Use case
Answer the questions your team hears every day, in your tone, without waiting for a shift.
Use case
Resolve the daily issues. Route the rest to people with the full chat.
Use case
Approvals, alerts, data syncs, and back-office steps that currently sit in a queue.
We will walk through chatbots and automation against your brand, languages, and tools.